Categories
About IVO IVO Blog

How long is a contract? How do I make payments?

At a minimum, we do one-year contracts with new customers who want to use our software. This is a long-term commitment by both parties, and we want to provide our operational software for your company and give adequate time to use it and understand how it works.

We want partners who understand what it’s going to take to implement the software and are actively trying to use software to improve their operations. Although one year is minimum for us, we’ve had customers that have found that IVO Systems is a good fit for them and vice versa, and have signed contracts up to ten years.

Longer contracts often come with a discount for long-term signing, but as a new company we appreciate those who see value in us.

We are specifically trying to serve the heavy civil market, and if you are a heavy civil company using our features everyday and feel as if you have suggestions that would improve our software, we love having open and honest conversations with our customers. Our goal is to serve you as best as we can, and make your operations as efficient as possible.

We’ve been careful to not add too much to our software- because we want to keep it simple. However, we are definitely looking for partners to help us grow, as we help you grow. We value customers who are mutually beneficial, and as a new company we’d love if you gave us a chance to show you what IVO Systems is all about.


Categories
About IVO IVO Blog

How is IVO Systems different from HCSS and B2W?

Watch to learn more about how we compare to HCSS and B2W

Many of our customers already use HCSS products, specifically HeavyBid and HeavyJob. We recommend those products for bidding your work and tracking how your bid is playing out with daily time cards for each bid. Those products are great, and we are not competing in the bidding or detailed time card market.

We see our value in providing services that help you track, dispatch and maintain your equipment. We provide a price for your entire company to have access to the software- for tasks such as scheduling employees, any project notes, and many other features. We focus on improving and tracking your operations in the field, where your profits are generated. 

With that access, your company is provided with better and more up-to-date information that will help you make informed decisions and improve productions, profitability and operations from the field or office.

That is the difference between IVO Systems and other platforms like HCSS and B2W- we provide company wide access and only what you need. 

Categories
About IVO IVO Blog IVO Software Updates

IVO System software updates and bug fixes

At IVO Systems, co-founder Bob Lien developed our software in-house, and we built our platform to be as simple as possible. We have a combined 25 years of experience in the heavy civil construction industry, and we’ve had our fair share of software that over-complicates our needs. We know what we want out of our software, and we’ve worked hard to eliminate any unnecessary features in order to streamline our platform and make it as efficient as possible.



If you come across any bugs or issues while using IVO Systems, we make ourselves available to help you and resolve any problems right away. As a new company, our users are the growth of our platform. If you have a need that you think could be addressed in our software, we are always looking for ways to improve and make our customer’s lives easier, and we would love to hear from you.

We are always discussing new ideas and having conversations with our customers, and as an IVO customer, you can help drive our future developments.

Categories
About IVO Dispatching/Scheduling IVO Blog

What are the challenges of managing heavy equipment?

Co-founders Eric Christensen and Bob Lien both used to work in the field and office at a heavy civil company, and were frustrated with the information gap between the two.

There’s a lot of steps taken to ensure you have the right equipment- calling the dispatcher, talking with the foreman and other operators, all to make sure you know where the equipment is located. We didn’t like having to chase down equipment, and we knew there was a better way.

We like to think of our software as an online magnet board. If you have many pieces of equipment you need a software that will set up specific filters to find each piece of equipment, just like a magnet board.

An example we like to use is when you have a main line pipe crew working in a downtown setting with quad axle dump trucks, which is a couple thousand dollar per hour crew. Then, you come across an un-located utility and you need a mini excavator. Using IVO Systems, you can easily filter the mini excavators, find where one is, create a dispatch ticket and get it to the site quickly.

That’s the advantage of having all this information at your fingertips- no matter where you are.

Categories
About IVO IVO Blog

What experience do our co-founders have and why did they want to create IVO Systems? Bob Lien

Bob Lien is one of the co-founders of IVO Systems. His background is in the heavy civil construction industry, and he has experience as a web software developer. At his last position, Bob helped manage the heavy equipment fleet and dealt with a lot of software, including leading the implementation of HCSS Equipment360.  

Bob was not satisfied with the options that were available for software, due to their high costs and their lack of features that were necessary. He and Eric then partnered to create IVO Systems- a software solution that would fill these gaps. 

IVO Systems help customers get a better handle on their equipment and operations, and Bob is pleased with the amount of customers IVO has been able to successfully help so far. 

Categories
About IVO IVO Blog

What experience do our co-founders have and why did they want to create IVO Systems? Eric Christensen

Eric Christensen is one of IVO Systems co-founders. He was born and raised in Wisconsin and graduated from the University of Wisconsin-Platteville with a degree in civil engineering. He started as a design engineer and inspector and then became a senior estimator at a construction company in Cottage Grove, just outside of Madison, Wisconsin. 

During his time there, he became a professional engineer, master plumber and certified soil tester. He felt that these certifications made him a more well-rounded and knowledgeable engineer when working with and presenting to other engineers and owners. 

While working in a technologically advanced company, Eric was exposed to the software that was being used and saw a need to bring the industry forward with his own ideas and software. Using the same methods that have been used for decades is no longer the best way to get things done, and that’s why Eric and Bob started IVO Systems. Eric truly believes that IVO Systems is helping bring the industry forward and wants to help as many companies as possible. 

Categories
About IVO IVO Blog

How To videos

Below are videos on various topics to help guide you while you use IVO Systems. For any further questions, please contact us at (608) 509-7431 or support@ivosystems.com.

TrackVO and DispatchVO- How to add and use project addresses
TrackVO- manually move equipment with no dispatch ticket
TrackVO- Basic use of the tracking page
DispatchVO- how to review dispatch ticket, reorder, edit and update
DispatchVO- how to reorder dispatch tickets for the company and driver
DispatchVO- how to notify a truck driver with dispatch ticket
DispatchVO- how to create a dispatch ticket
DispatchVO- how to view dashboard for truck drivers from mobile device
DispatchVO- how to create custom dispatch ticket with no equipment (only notes)
Categories
About IVO IVO Blog

How does implementation work?

The implementation process for our software is very simple. We provide excel spreadsheets to customers so they can enter the information that they have into our spreadsheets that we import.

If you have current, up-to-date lists of your equipment and project locations for TrackVO, and hour meters for MaintainVO, we can very easily and quickly import that information into IVO Systems for you to start using our software right away.

During the implementation process, you send us your spreadsheets and we’ll set up meetings to review that information and use our industry specific experience to make sure you have set your data up correctly in the IVO platform to work for you now and in the future.

Since our software is customizable to each user’s login credentials, you have the ability to limit what features people have access to and only train people on one or two facets of the software that they need to use. This speeds up the training process and makes implementation very simple.

We’ve been thrilled to see our current customers have success with implementation and employee training, and start using our software right away.

Categories
About IVO IVO Blog

What kind of customer support does IVO Systems offer?

As a new company, we aim to offer the best customer support we can. As our company grows, it’s our goal to be able to offer 24/7 customer service. While we cannot promise that at this time, we are always available to call and we’ll always get back to you within 24 hours or less, with a plan of action to address your concerns.

We understand how important your operations are and we will do everything in our power to answer any of your questions within the business hours we are available. When you do call, you’re going to get someone who knows exactly what you need because you’re going to be speaking with one of our co-founders. We’re going to be helping you get the information you need, and answer any questions.

We’ve been in your position before, and we believe that’s the value we can add- our experience.

Categories
About IVO IVO Blog

Who is IVO System’s ideal customer?

We can help construction companies of all sizes and types improve their operations, but our main focus right now is the heavy civil construction market, because that’s where both of our co-founders have the most experience.

Trying to manage your operations is not always easy- you may have multiple spreadsheets that need to constantly be updated by people in the field and people in the office. This means that occasionally, things can get quickly mixed up or missed completely.

If your company has found itself in a situation like this, we can help you. You need software to help manage your operations, and in our opinion, there’s no software easier to implement, learn and use than IVO Systems. You know what you want and need, and we know we can help.

Information collected in the field is immediately available to the office and vice versa, making your operations run smoothly with accurate and constantly updated information. Specifically, heavy civil construction companies managing larger fleets of equipment and employees.

Those are the people we can help right now, people who are actively looking for software to help them manage their operations.We’d love the opportunity to see if IVO Systems can help address your specific needs.